FAQ

ADDITIONAL CHARGES FOR CHARTERS

Our pricing includes all highway tolls, airport fees, cruise port fees and merchant fees. The only charges that are not included (unless requested) are gratuity for the driver and lodging charges for the driver on overnight trips.

ANIMALS AND PETS

Dogs, cats and other live animals are not permitted on FlBusCharter.com vehicles unless they are a service animal used for the purpose of accompanying a disabled person. Service animals are permitted to travel with the disabled person at no additional charge.  Service animals must be under the control of its owner at all times and must ride in the passenger’s space. Please present the service animal’s license or certification to the driver prior to boarding.

BAGGAGE

Each person is allowed up to two pieces of personal luggage, with each piece weighing a maximum of 50 pounds.  Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature are strictly prohibited.  FlBusCharter.com assumes no responsibility for lost or damaged baggage and contents.

BOARDING ASSISTANCE

If assistance is required for boarding please notify FlBusCharter.com 48 hours prior to the scheduled departure time.  FlBusCharter.com will make every reasonable effort to accommodate passengers as long as assistance does not delay scheduled departure time. Assistance will be provided as long as it does not compromise the safety of any involved.

CANCELLATION POLICY

Once signed, the deposit is refundable if a trip is cancelled 30 days prior to departure.  Cancellations within 30 days of departure are not entitled to a refund.

CELL PHONES/PDAs

For the comfort of other customers please keep ringers and tones set to low or vibrate.  Please do not use the speaker function on devices. FlBusCharter.com is not responsible for any lost or stolen items. Additional charges for charter

CERTIFICATES OF INSURANCE

Upon request, we will provide you with our certificate of insurance.  If you would like to be named as additional insured please request this via email with a minimum notice of 5 business days.

CLEANING CHARGES

For charters, a fee of up to $250 may be assessed for each vehicle if vehicles are not clean and free of litter at the end of service.

DAMAGED OR LOST TICKETS/PASSES

FlBusCharter.com will not replace or grant refunds for tickets/passes that have been lost, stolen or are illegible.

DRESS CODE

For the comfort of all customers, proper attire is required.  Shirts and shoes are required at all times.  Bathing attire must be covered.

DRIVER REGULATIONS

  • O.T Regulations F.S. 395.10 restrictions restricts the bus drivers operation time:
  • 10-hour rule, the bus driver cannot drive for more than 10 hours following 8 consecutive hours off duty (except in state emergencies).
  • 15-hour rule, after 15 hours on duty (driving and non-driving task) an operator cannot continue driving until 10 consecutive hours of off duty time is taken.
  • Should your group exceed these time requirements, additional drivers are available at an additional cost.
  • FlBusCharter.com will not be held responsible for any inconvenience or expense caused by late arrival, departure or change of schedule by client.
  • FlBusCharter.com is responsible for loss or inconvenience due to theft, traffic, or weather.

EQUIPMENT

Vehicles are equipped with DVD players, CD players and PA systems. FlBusCharter.com makes every effort to ensure these electronics are working; however, is not responsible for any damages or compensation if they are not working.

FOOD/DRINK

For the comfort of all passengers, food and drink are prohibited from consumption while on the motorcoach.

GRATUITIES

Gratuities are not included unless specifically added at time of payment.  Gratuities are appreciated and 100% goes to the team members.  We recommend $1 or $2 per person per day.

LOST ARTICLES

Thoroughly check your seat and overhead compartments on the coach before you depart.  All inquiries for lost, unchecked articles such as umbrellas, hats, etc. transported in the custody of customers should be made within 48 hours to info@flbuscharter.com.

OBJECTIONABLE PERSONS

FlBusCharter.com reserves the right to refuse to transport any person or persons under the influence of alcohol or drugs, or who is incapable of taking care of himself or herself, or whose conduct is such or is likely to be such as to make him or her objectionable to other customers.  Exception: Provisions of this item do not apply to persons who are ill and accompanied by a caregiver.

OVERNIGHT CHARTERS:

Charter clients are responsible for booking and paying for a single occupancy room for the driver during the duration of the trip.  The reason we do this is to make sure that the driver accommodations are at the same property as the group whenever possible.  This improves the efficiency of the trip.  Additionally, some hotels offer free rooms for drivers so please ask the hotel at time of booking.

OXYGEN AND RESPIRATORS

Portable oxygen and respirators may accompany customers when required.  A maximum of four canisters may travel with the customer.  Two canisters are permitted in the passenger compartment of the bus and two will be stored in the baggage compartment.  The maximum dimension for canisters is 4.5 inches in diameter and 26 inches in length.  Stored oxygen canisters must be enclosed in cases and have safety caps on tanks.

PAYMENT FOR CHARTERS

FlBusCharter.com requires a 50% deposit to finalize a booking and full payment 14 days prior to departing on the charter trip.  Clients must have a valid credit card on file to finalize reservations.  Payment is accepted via major credit card, company check, cashier’s check, money order and cash.

PHOTOGRAPHY

Flash photography is prohibited while the vehicle is operating.

RADIOS & MUSIC

Headphones are required when listening to music.  The volume must be low enough so that it is not heard by other customers.

SMOKING

Passengers are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes at any time while on board the motorcoach.

STORAGE OF MOBILITY AID DEVICES

Passenger mobility aid(s) may travel inside the vehicle if they are able to be safely stowed in the overhead compartments.  Items that cannot be safely stowed in the vehicle will be stowed in the baggage compartment if possible. FlBusCharter.com assumes no liability for damage to these devices.

SUB-CHARTER

FlBusCharter.com reserves the right to sub-charter equipment at any time.